Terms and conditions
These terms and conditions and all transactions relating to this website are governed by UK law and are subject to non-exclusive jurisdiction of UK courts. We reserve the right to change these terms and conditions at any time, any changes will take effect on the date they are posted onto the site, see the date below.
During the order process you will have an opportunity to check and correct any input errors in your order up until you click the “Pay Now” button. After you submit payment you will receive email confirmation of your order. Please note that this email is an acknowledgement, not acceptance of your order. We may decline all or part of your order for any reason, in which case we will refund your payment and email you to tell you so. No reason will be given.
Delivery costs are calculated on the overall weight of the order. We aim to despatch items as soon as we receive your order, usually within 1-2 working days. Orders are delivered by Royal Mail, InPost .You should expect to receive your parcel within 3-5 working days from dispatch. You will receive, via email, confirmation once the order is placed, confirmation when we are processing your order and confirmation when your order is on its way or ready for collection.
All carriage costs quoted on the website are for delivery to the UK only.
We can also deliver to other countries, but you must contact me via email for a quote. email@example.com
All products are available for collection from Cardiff. Just select this option when going through the checkout and we will contact you when the order is ready. Please note that collection from Cardiff address and therefore collections will be outside normal working hours.
Prices and Payment
All prices are in pounds sterling. Prices may change at any time prior to, but not after, acceptance of your order. We cannot accept your order until you have paid for it in full, or your deposit has been paid. In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone or email. If you are not happy to proceed with the order at the correct price, we will cancel the order. We are not obliged to supply products at the incorrect price.
All deposits paid are non-refundable, unless we are unable to supply your order in the current beekeeping season (1.5 kg Package Bees).
All payments are processed securely via PayPal. If you do not have a PayPal Account and do not wish to sign up for one then you will be given the opportunity to pay with a debit or credit card instead (Visa/MasterCard, American Express, and Maestro).
Loss and damage in transit
Notification of damages or non-delivery must be made in writing to Bees Treasure within 14 days of the due delivery date. We will not accept claims for compensation or refunds after this period.
Cancellations and Returns
If you are not entirely satisfied with your purchase you can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
This cancellation policy does not affect your legal rights.
Bees Treasure will not be held responsible for peoples differing tastes and products cannot be returned for this reason. All our descriptions are based on our taste and could differ from your own individual palette.
A decision on replacement or refund will be made only after satisfactory inspection, and is completely discretionary.
3 Willow Grove
1.5 kg Package Bees Available for collection only from our workshop in Cardiff
Whilst we endeavour to ensure that the information on this Website is correct and updated, we do not warrant the accuracy and completeness or the material on this Website. We may make changes to the material on this Website, or to the products, services and prices in it, at any time without notice. Any reference to any product or service is not a promise that such product or service is available. You should take appropriate steps to verify any information before acting on it.
The material on this Website is provided “as is”, without any conditions, warranties or other terms or any kind as to the operation of our Website, the accuracy of the information or the products or services referred to on it. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we will exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.
All personal data will be treated as confidential and we fully comply with the UK Data Protection Act.
All photographs, copy, images, graphics contained within this website(s) are the wholly owned property of Bees Treasure. Any parties found to be using or copying any element of this website(s) without permission including our products or product descriptions will be deemed to be infringing our copyright.
We take complaints very seriously, in the first instance please submit your complaint in writing to firstname.lastname@example.org
We welcome your views about our website, terms and conditions, privacy and security policy, If you would like to contact us with any queries or comments please email to: email@example.com
Last Modified Feb 2021