If you are not entirely satisfied with your purchase you can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us.

You do not have to give any reason for cancellation.  However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

This cancellation policy does not affect your legal rights.

Bees Treasure will not be held responsible for peoples differing tastes and products cannot be returned for this reason. All our descriptions are based on our taste and could differ from your own individual palette.

A decision on replacement or refund will be made only after satisfactory inspection, and is completely discretionary.

Returns department,
Bees Treasure 

3 Willow Grove 

Cardiff 

CF3 OLA 

Complaints

We take complaints very seriously, in the first instance please submit your complaint in writing to info@bees-treasure.com